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Downtown Merchants Didn't Hear Anything New

The Downtown Gang survey may have had some good ideas, but many downtown merchants said they've seen this kind of effort fizzle before.

 

Fredericksburg Downtown Gang's recommendations to improve downtown sounded familiar to several of the merchants who were listening in at City Council chambers Monday morning during the presentation. 

Fredericksburg Downtown Gang is a group of local professionals who volunteered to conduct a survey that 1,100 people responded to, to gauge opinions about what's working and not working in downtown Fredericksburg. The group also visited cities such as Staunton and Charlottesville to see what they are doing to keep visitors happy in their downtowns.

Andi Gabler, who operates The Schooler House Bed and Breakfast at 1303 Caroline St., said the group did a good job with the presentation and recommendations, but she wondered if the group's work ends now. She said the city has had similar studies and surveys during the 15 years she has been here.

"We need to implement them," she said.

Paul Cymrot, owner of two bookstores downtown, and Scarlett Suhy-Pons of the PonShop, hope to do exactly what Gabler said. Cymrot and Suhy-Pons are organizing a nonprofit called Real Fredericksburg through the MainStreet program. They've been meeting with a core group of three other downtown merchants, who together have met with more than 50 stakeholders already. They want to bring a voice to downtown merchants and help coordinate, communicate and plan better events that bring more attention to downtown.

“Overall, I think it is wonderful that downtown matters this much. Nobody is doing a study about Central Park," he said. "This is important to people, this is important to everyone."

Cymrot said once the organization gets off the ground, it will analyze the survey and the Downtown Gang's recommendations and decide which ideas are worth moving forward with and which are not.

"If it comes out worth doing then we are going to be the ones doing it," he said. "Our goal is to figure out which of the things we can actually do."

Some of the recommendations were to have a gift-card program funded by the EDA in which select customers could get gift cards in increments of $5 to $50 for shopping downtown. The EDA unanimously agreed to spend about $1,000 on hiring someone to create the program, and the only cost to the EDA would be to pay for the gift card increments. Other ideas from the Downtown Gang were to have valet parking to the downtown parking garage, bring back a movie theater downtown that can show old movies and have performing arts and a parking validation program that would allow people to use the parking garage for free if they showed a receipt from a downtown merchant for that day.

Bonnie DeLelys, manager of The Richard Johnson Inn, said she thought the valet parking and the parking validation recommendations were good ideas. She said the survey results showing that the Christmas parade, First Friday and Oktoberfest were the top events doesn't mean that the merchants see a boon along with the increase in traffic.

"Yeah, they bring people downtown, but they aren’t spending money and they aren’t coming down for the benefit of the merchants," she said.

Deleys said Judy Randall did a marketing study for downtown years ago and it collected dust. The challenges downtown merchants face sometimes seem too big. The empty space next to Capital Ale House has been mentioned as a spot that would be good for a small local grocery store, but Deleys wondered where people would park. The space has been vacant for years.

“It’s what we all know and we all talk about it, but nothing gets done," she said. “I’d like them to do some marketing for downtown to draw some better shops in. I don’t know who is in charge of that or who does that. Look at Alexandria and all of the neat little shops they’ve got. I hear it from my guests, 'Your shops are kind of outdated.'”

Lee Russell, owner of Olde Towne Butcher at 401 William St., said during Monday's presentation that he'd like a special committee commissioned to investigate the city's parking challenges. He said shop owners and their employees shouldn't be using the parking spots in front of downtown businesses, and he won't let his employees do it.

"There are a lot of things that can be done that are not being done," he said.

Suhy-Pons said Real Fredericksburg will be an organization that can help get some of these ideas off the ground.

“A lot of the ideas that [the Downtown Gang] presented are ideas that have been rolling around downtown for years," she said. "The Real Fredericksburg organization is hopefully the missing link to get some of these things resolved and done."

She said there is a misconception that there is a division among downtown merchants. She said many of the merchants just want the popular events better organized and to have their voices heard before a plan is fortified.

"There isn’t a division," she said. "Using language like that is doing everybody more harm than good. A lot of these decisions are not being made with the help of the people who work and live downtown. There is a lack of communication and a lot of the merchants who have been here for a long time, they have seen this for the past 30 years. This survey has been done time and time again. And yet, nothing is getting done. So that is their frustration."

Downtown business owners who are interested in Real Fredericksburg can email Cymrot at paul@realfredericksburg.com and Suhy-Pons at scarlett@realfredericksburg.com

 

 

Related Topics: Fredericksburg Downtown Gang, Fredericksburg Downtown Merchants, Paul Cymrot, and Real Fredericksburg

Arnold Smithson

12:41 pm on Tuesday, June 12, 2012

There was a city somewhere that created their own "currency." They were basically just gift cards that could be spent downtown at participating merchants, and you received something like a 10% bonus for buying them (i.e. if you give the EDA $100 you get $110 in Fredericksburg dollars). If they're going in this direction, just creating gift cards won't work. They'll have to create an incentive to purchase them.

I only hope that many of the merchants aren't too set in their ways to accept these Fred bucks (and to buy whatever equipment is needed to process them).

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Dan Telvock

12:44 pm on Tuesday, June 12, 2012

Arnold, the EDA will probably present a plan soon. I will have something more on it when I hear more

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Paul Cymrot

1:53 pm on Tuesday, June 12, 2012

There's a negative vibe to the headline, "didn't hear anything new" that probably isn't intended and since it's a picture of me below the headline, I wanted to clarify -- The survey reminds us all of the importance of downtown as the traditional heart of the community & there are lots and lots of great ideas in there. There are ideas that we hope to be able to implement; some sooner and some later. Scarlett and I hope that a non-profit structured along the lines of the successful Main Street programs will be the organization to get it done. The more of our neighbors who are willing to be a part of it, the more effective we'll be. Whether or not downtown merchants agree on all the issues, I hope we'll all agree that having an organization in place to provide a forum to discuss and a voice with which to participate will be a positive. Congratulations to the Downtown Gang for all their work and for reminding us how much we can still do to make downtown Fredericksburg - Real Fredericksburg - better.

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Dan Telvock

1:58 pm on Tuesday, June 12, 2012

The headline says exactly what most of the merchants said to me when I spoke with them, but so few actually attended the meeting, only a minority actually knew what I was referring to and had the history to go back 10 years or so to say what they said. The intention certainly wasn't to be negative--and in fact the article contains a lot of positive statements in it. Thanks for commenting, and clarifying, Paul.

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Robert Payne

8:22 pm on Wednesday, June 13, 2012

Dan.. Just a question.. How many merchants have you spoken with on this issue?. I for one am of the mindset we don't need more survey's, we need action, like those being taken by the "Real Fredericksburg" group. I don't believe many merchants felt the need to be there for the presentation, when 30 minutes later the Patch and FLS publish the results. I do believe that perception on many fronts have overtaken the reality.

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Dan Telvock

8:42 pm on Wednesday, June 13, 2012

Mr. Payne, over the course of a few months, probably dozens of merchants, but for this story, I quoted most of them. I spoke to as many merchants I could identify as being there. I don't think this story has a negative vibe to it at all...but I never please everyone. But what you just said is the sentiment I got from numerous---"we've heard this before, there's been studies, someone please just help" kind of thing. And this story focuses on Real Fredericksburg stepping up and saying they will help.

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Robert Payne

8:54 pm on Wednesday, June 13, 2012

Thank you Dan for your honest response. I truly hope with the emphasis being put on Downtown we can find a common ground and make these issues into a positive, and find a way to draw more events that benefit most if not all businesses downtown. Not everyone will be happy, but it'll take a co-op effort between the private sector and a city hall committed to making it work. We have it better than most, just look at middle America and the boarded up downtown. Fredericksburg will never be an Alexandria, but with the History, River and built in charm it can be a jewel

Dan Telvock

8:59 pm on Wednesday, June 13, 2012

Well said Mr. Payne. I will do my best. I did think this was overall a positive story, and when I wrote the headline, I didn't think it was negative, so definitely not intentional. I am excited for the future.

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Jesse Clear

10:35 pm on Monday, June 18, 2012

Dan... You (and the Downtown Gang) are doing good work. Your interviewed merchants' whines that ("they heard nothing new"...."nothing ever happens") reveals the heart of the issue. Novelty of the ideas is not the point. Many of the old recommendations are well within the merchants' own powers to implement.
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A major one is BUSINESS HOURS. Why so many of them snap their doors shut at 5:30pm -- just when the commuter traffic is arriving by train and car -- is unfathomable.... until you realize that few commuters (or even in-towners) are attracted to schlock from China or picked over antiques.
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Where is the extensive magazine and newspaper rack? Where is an intown hardware? Where can you pick up a dozen eggs or a box of cereal?
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Sorry, fellow merchants, I'll stay in the County.

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